What are my payment options?
PlanetEngineers.com accepts online orders that are processed using credit cards, checks, bank wire transfers and purchase orders.

Please note that purchase orders are for customers who plan to place repeated orders which usually require a minimum purchase amount. The minimum amount will depend on the commodity and a credit account must be established prior to processing orders placed by purchase orders.

Please note that international orders may not be placed using purchase orders. All international orders must be prepaid prior to being processed and will include a $8.00 document preparation fee. If the payment is made with a bank wire transfer, an additional $35.00 will be charged to cover the cost of bank transfer fees. This is in addition to the original fees charged by the initiating bank and paid by the sender.

The credit cards that we currently accept are Visa, MasterCard, Discover Card and American Express. Please note that a 5.00% processing fee will be added to all orders paid by credit cards. Please rest assured that our systems are secure and customer information is kept private by PlanetEngineers.com.

We also accept other methods of placing orders including phone and fax orders.

               

 


Is my credit card safe?
PlanetEngineers.com servers use Secure Sockets Layer (SSL), an encryption technology that works with most browsers so that only PlanetEngineers.com computers read a buyer's personal information.

 

 


How do I know my credit card information is secure?
To make sure you are accessing our secure server before you submit personal financial information, look at the lower left or right corner of your browser. If you see an unbroken key or a closed lock (depending upon your browser), then SSL is active. Double click on the icon to see the actual certificate. To double-check for security, look at the URL or Location line of your browser. If you have accessed a secure server, the first characters of the address in that line should change from "http" to "https."

 

 


When are credit cards charged for an order?
Credit cards are not charged until the buyer's items are being shipped from our warehouse.

 

  


Does PlanetEngineers charge sales tax?
California state laws require companies to collect sales tax from residents and companies within the state, if not for resale purposes. The PlanetEngineers.com's main office and warehouse operations are in California; we are, therefore, required to collect sales tax on orders shipped to locations in the state of California.

If purchase is for resale purposes, a resale certificate must be submitted to PlanetEngineers.com prior to purchase to avoid paying sales tax.

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